Support

Contact us

Email hello@phynx.ai and include the venue name, the event, and what you were doing when the problem happened. Screenshots help. We reply on business days.

Venue teams

• Can't sign in? Use the email or phone number your organization invited. Magic links and one-time codes expire, so request a fresh one from the login screen.
• Missing a venue or event? Access is granted by your organization's owner or an operator. Ask them to check your role and permissions under Team.
• Need help running a show? See event support for what our operations team does on show day.

Guests and ticket buyers

• Ticket or QR code not arriving? Check the email address and phone number you used at checkout, including spam folders, then contact the venue or email us.
• Refunds are handled by the venue that sold the ticket under its own refund policy. Contact the venue first; we can help route the request.

Your account and data

• How to delete your account.
• Privacy questions: privacy@phynx.studio. See the Privacy Policy and Terms of Service.